These Terms and Conditions govern your access to and use of the websites, pages, platforms, products, programs and services operated under the Ostadji brand.
Ostadji is operated by [FULL LEGAL ENTITY NAME], a company licensed in the United Arab Emirates under Trade Licence No. [TRADE LICENCE NUMBER], issued by [LICENSING AUTHORITY], with its registered address at [FULL UAE ADDRESS].
In these Terms, “Ostadji”, “we”, “us” and “our” refer to the legal entity operating Ostadji. “You”, “your”, “client”, “customer”, “participant” or “user” refers to the individual or organisation accessing our Website, purchasing a Program or engaging our Services.
Please read these Terms carefully. By accessing or using our Website, you agree to the provisions of these Terms relating to Website use. By purchasing a Program, making a payment, accepting a proposal, signing an order form or using our Services, you agree to the provisions applicable to that purchase or engagement.
If you do not agree with these Terms, you must not use our Website, Programs or Services.
These Terms apply to:
Where you have signed a separate proposal, statement of work, service agreement, order form or corporate training agreement, that document forms part of your contract with Ostadji.
If there is a conflict, the following order of priority applies:
You must be at least 18 years old and legally capable of entering into a binding contract.
A person under 18 may participate only where:
If you are accepting these Terms on behalf of a business, employer or organisation, you confirm that you have authority to bind that organisation.
You agree to provide complete, accurate and current information when submitting an enquiry, making a booking or purchasing a Service.
You agree that electronic actions may form a legally binding agreement, including:
You consent to receive operational communications by email, telephone, SMS, WhatsApp or other contact details provided by you. These may include payment confirmations, Program links, schedule updates, account notices, support messages and information necessary to deliver the Service.
Marketing communications are handled separately and may be withdrawn or unsubscribed from at any time.
We aim to keep information on our Website accurate and current. However:
We may correct errors, update information, withdraw an offer or cancel an incorrectly priced order.
Where you have already paid and we cannot provide the purchased item at the confirmed price, we will offer an appropriate alternative or refund the affected payment.
Website articles, videos, social media posts, podcasts, newsletters, webinars, workshops, templates, consultations and Program materials are provided for educational and general business purposes.
They do not constitute legal, financial, tax, accounting, medical, employment, immigration or regulated professional advice.
You remain responsible for obtaining independent professional advice before making decisions that may have significant legal, financial or regulatory consequences.
These Terms also apply to content published by or on behalf of Ostadji on any current or future Ostadji-owned or controlled channel, including our Website, blog, YouTube, Instagram, Facebook, LinkedIn, TikTok, X, podcasts, newsletters, webinars, community groups and similar platforms (collectively, “Content”).
The Content is provided for general educational, informational and commentary purposes. It is based on information, experience and opinions reasonably available to Ostadji at the time of publication and is shared to the best of our knowledge. We do not represent or warrant that any Content is complete, current, error-free, suitable for every user or applicable to every business, industry or jurisdiction.
Tools, platforms, algorithms, laws, prices, features, offers and third-party terms may change after Content is published. Ostadji is not required to update, correct or remove older Content, although we may do so at our discretion.
Examples, demonstrations, case studies, forecasts, screenshots and reported results are illustrative only and do not guarantee that you will achieve the same or any result.
Before acting on any Content, you must independently verify relevant facts, assess whether the information is suitable for your needs, review current laws and third-party terms, and obtain appropriate professional advice where necessary. Any decision to purchase, subscribe to or use a tool, platform, product or service is made at your own discretion and risk.
Comments, guest contributions and other third-party materials appearing on our channels represent the views of their authors. Ostadji does not necessarily endorse or verify them and may moderate, edit, restrict or remove them at its discretion.
Some Content may contain affiliate, referral, tracked or promotional links. If you click such a link or purchase, register for or subscribe to a third-party product or service, Ostadji may receive a commission, referral fee, account credit, free access, discount or another commercial benefit.
Where required by applicable law or platform rules, we will identify the commercial relationship using a clear disclosure such as “affiliate link”, “sponsored”, “paid partnership”, “#ad” or “we may earn a commission”. Sponsored or paid promotional content will also be identified through any disclosure tools required by the relevant platform.
An affiliate, referral or sponsorship relationship does not make Ostadji the seller, supplier, developer or provider of the third-party product or service and does not constitute a guarantee or warranty. We do not control third-party pricing, features, performance, availability, security, data handling, billing, renewals, customer support, cancellation or refund practices.
Any description, comparison, review or recommendation reflects our good-faith view and the information available to us at the time of publication. We may not have tested every feature, subscription plan or alternative. The existence of an affiliate or commercial relationship may create a financial benefit for Ostadji, and you should not rely solely on our recommendation.
Before purchasing or subscribing, you should conduct your own research, inspect the current product or service, compare alternatives, read the third party’s terms and conditions, privacy policy, pricing, renewal, cancellation and refund terms, and use any available trial or demonstration where appropriate.
Any transaction entered into through an affiliate or third-party link is between you and the relevant third party. Questions, complaints, cancellations, refunds and support requests relating to that transaction must be directed to the third party. To the maximum extent permitted by law, Ostadji is not responsible for loss, damage, cost or claim arising from the purchase, subscription to or use of a third-party product or service.
The exact scope of any professional Service will be described in the relevant proposal, package, order form or statement of work.
Services may include strategy, research, audits, campaign setup, campaign management, content, creative production, website development, landing pages, tracking, analytics, automation, marketplace activation, training or consultancy.
Unless expressly included in writing, our fees do not include:
You are responsible for approving all external costs before they are incurred.
To enable us to deliver Services, you agree to:
You warrant that you have the right to provide any content, data, logo, photograph, video, database, customer list or other material supplied to Ostadji.
We are not responsible for delay, additional cost or reduced performance caused by incomplete information, delayed approvals, inaccessible accounts, insufficient budgets, inaccurate data or failures within your own sales or operational processes.
Project timelines may be extended where your response, content or approval is delayed.
Advertising results depend on factors outside Ostadji’s direct control, including:
Advertising platforms may reject advertisements, restrict targeting, suspend accounts, change policies or adjust delivery without notice.
Ostadji does not control Meta, Google, TikTok, LinkedIn, Amazon, Noon, Shopify or any other third-party platform and is not responsible for their decisions, outages, account restrictions or policy changes.
Unless otherwise agreed, advertising spend is paid directly by the client and is separate from Ostadji’s management fees.
Ostadji Programs may be delivered:
The Program page will normally state the Program fee, duration, schedule, format, curriculum, language and included benefits.
Your place is confirmed only after:
Program places may be limited and are offered subject to availability.
You are responsible for having:
Ostadji is not responsible for missed sessions or reduced participation caused by your internet connection, device, local restrictions, software configuration or other technical issue outside our control.
Prices are displayed in the currency stated on the relevant page, invoice or proposal.
Applicable VAT or other taxes will be charged where legally required. Where a price is stated as inclusive of tax, this will be indicated on the page or invoice.
We may change prices at any time. A price change will not normally affect a confirmed order for which payment has already been received.
Promotional prices, discount codes and limited-time offers:
Payment may be accepted through methods displayed at checkout, including credit or debit card, Apple Pay, bank transfer or an approved payment provider.
Payments may be processed by third-party payment providers. Ostadji does not normally receive or store your complete card information.
You confirm that:
You should retain copies of your transaction records, invoices and these Terms.
Where payment is made through an instalment or buy-now-pay-later provider, you may also be subject to that provider’s separate terms, charges and payment schedule.
Where an invoice or instalment is overdue, we may:
Suspension does not remove your obligation to pay amounts already due.
Reasonable recovery costs and any lawful late charges stated in the applicable agreement may be added to an overdue balance.
Ostadji offers the following money-back guarantee for eligible live Programs:
This guarantee applies only to live educational Programs that Ostadji expressly identifies as eligible for the guarantee. It does not apply to professional Services, agency or consulting work, retainers, subscriptions, projects, corporate or customised training, commissioned workshops, one-to-one consultancy, digital products or self-paced content, unless Ostadji expressly confirms otherwise in writing before purchase.
You may request a 100% refund:
No reason is required.
The refund request must be sent by email to support@ostadji.com or through the official Ostadji WhatsApp number. The request should include your full name, Program name and payment details.
The 24-hour period is calculated from the end of the scheduled first live session, whether or not you attended that session.
No refund will be provided where the request is submitted after this period, except where required by applicable law.
After the refund period, Program fees become non-refundable because instructor time, Program materials, platform costs, administration and participant-support resources have been committed.
Upon approval of a refund:
Third-party financing, payment-processing, currency-conversion or bank fees may be governed by the relevant provider’s terms and may not be recoverable from Ostadji.
For downloadable templates, recordings, digital products or self-paced content, the specific refund policy shown on the product page will apply.
Where no separate policy is stated, the purchase becomes non-refundable once:
except where a refund is required by law.
Professional Services, retainers, subscriptions, projects, corporate or customised training and commissioned work are governed primarily by the cancellation and payment terms in the relevant proposal, Service Agreement, statement of work or order form.
The Program Money-Back Guarantee does not apply to Services.
Once a proposal, Service Agreement, statement of work or order form has been signed or otherwise accepted and Ostadji has commenced work, all setup fees, deposits, advance payments, retainers and other amounts paid for the commenced engagement are non-refundable, except where required by applicable law or expressly stated in the applicable agreement.
Work is considered to have commenced when Ostadji performs or allocates resources for any onboarding, discovery, consultation, meeting, strategy, research, planning, account review, account setup, creative work, content work, design, development, campaign work, training preparation, procurement or other activity connected with the engagement.
A change of mind, decision not to proceed, internal business change, failure to provide access, content, approvals or instructions, delay caused by the client, failure to use a deliverable, or dissatisfaction arising from results that were not guaranteed does not create a right to a refund.
Unless otherwise stated in writing:
Where Ostadji cancels a paid Service without cause and has not delivered the corresponding work, we will refund the reasonable unused portion of the affected Ostadji service fee. Nothing in this section excludes a right or remedy that cannot legally be excluded.
You agree to contact Ostadji and give us a reasonable opportunity to investigate a payment concern before initiating a chargeback.
A chargeback does not automatically cancel your contractual obligations.
Where a chargeback is found to be fraudulent, abusive or inconsistent with these Terms, we may suspend Services, revoke access and seek recovery of outstanding amounts and reasonable costs.
Nothing in this section prevents you from exercising lawful rights through your bank or payment provider.
We may make reasonable changes to:
Changes may be necessary because of trainer availability, technology, platform updates, participant numbers, illness, emergencies or other operational circumstances.
Where a significant change is made, we will use reasonable efforts to notify participants and provide an appropriate replacement session, recording, transfer or other remedy.
A change to a trainer, platform, tool or reasonable part of the curriculum does not automatically entitle a participant to a refund.
If you miss a session, you may use the recording or slides where these are included.
A missed session does not entitle you to:
At our discretion, we may allow you to transfer to a future batch where:
Program enrolment may not be sold, shared or transferred to another person without our written approval.
Live sessions may be recorded for:
Where a session will be recorded, participants will be notified.
Your display name, voice, comments or video image may appear in a session recording. You may turn off your camera, adjust your display name or contact us in advance where you have a privacy concern.
We will not use identifiable participant footage, photographs, voice recordings, comments or testimonials in public advertising or promotional materials without the participant’s separate, express consent.
Participants are prohibited from independently recording, copying, livestreaming, photographing or distributing sessions without written permission.
Program recordings, slides, worksheets, templates, prompts, frameworks, checklists and community resources are provided for your personal educational use.
Access may be time-limited. The applicable access period may be stated on the Program page, in your confirmation email or when materials are shared.
You are responsible for downloading permitted materials before access expires.
We do not guarantee indefinite access to:
The certificates available depend on the Program in which you enrol.
An Ostadji Certificate of Participation or Completion may require:
Certificates issued by Google, HubSpot or another third party are controlled by that organisation. You must satisfy its own assessment, account, identity, renewal and eligibility requirements.
Ostadji may provide preparation guidance but does not control and cannot guarantee:
Ostadji is not a university, degree-awarding institution or representative of Google, Meta, HubSpot or another third-party certification provider unless expressly stated otherwise.
Where 30 days of post-Program support is included, the support period begins on the date of the final scheduled Program session unless stated otherwise.
Support is limited to reasonable questions connected to the Program curriculum.
It does not include:
Support availability may be subject to reasonable working hours, response times and fair-use limits.
Any one-to-one review included with a Program must be booked within the stated booking period. Missed or expired sessions may be forfeited.
You must behave professionally and respectfully during sessions, community groups and communications.
You must not:
We may issue a warning, mute, remove, suspend or permanently exclude a participant whose conduct breaches these Terms.
Serious or repeated misconduct may result in removal without refund, to the extent permitted by law.
Ostadji provides strategy, practical education, execution and professional support. We do not guarantee a specific commercial, educational or career outcome.
We do not guarantee:
Case studies, testimonials, examples and past performance demonstrate individual experiences. They do not guarantee that another client or participant will achieve the same outcome.
Your results depend on your own implementation, market, budget, offer, pricing, competition, effort, decisions and circumstances.
Some Services and Programs may use artificial intelligence, automation and generative tools.
You acknowledge that AI-generated output may:
You are responsible for reviewing and approving AI-generated content before using or publishing it.
Ostadji does not guarantee that AI output is unique, copyrightable, non-infringing, factually correct or suitable for a regulated purpose.
Automations may depend on third-party APIs, software and platforms. Their operation may be interrupted by changes, outages, limits, account restrictions or discontinued integrations.
All rights in the Website and Ostadji materials remain owned by or licensed to Ostadji, including:
Purchasing a Program or Service does not transfer ownership of Ostadji’s intellectual property.
You receive only a limited, personal, non-exclusive, non-transferable and revocable right to use the materials for their intended purpose.
You may not copy, reproduce, resell, license, publish, upload, distribute, modify, translate, create derivative products from or commercially exploit Ostadji materials without written permission.
Ownership of custom client deliverables will be governed by the applicable proposal or service agreement.
Unless otherwise stated:
You retain ownership of materials that you provide to Ostadji.
You grant us a limited worldwide licence to access, reproduce, edit, adapt, transmit and use those materials as reasonably necessary to:
You confirm that our authorised use of those materials will not violate the rights of another person.
Each party must protect confidential information received from the other party and use it only for the purpose for which it was provided.
Confidential information may include:
Confidentiality does not apply to information that:
We may invite you to provide feedback, a review or testimonial.
Submitting a testimonial does not automatically give Ostadji unlimited permission to use your personal image, name or company logo.
Where identifiable information will be used publicly, we will obtain appropriate permission or rely on another lawful basis.
For professional client work, portfolio and case-study use will be governed by the relevant agreement or separate client approval. Confidential information will not knowingly be published without permission.
You must not:
We may block or restrict access where we reasonably believe misuse, fraud, security risk or unlawful activity has occurred.
Our Website and Services may refer or link to third-party platforms, software, payment providers, certification providers, social networks or websites.
These third parties operate independently and have their own terms, fees and privacy practices.
A link, integration or reference does not mean that Ostadji controls, guarantees or accepts responsibility for the third party.
You use third-party services at your own risk and should review their applicable terms.
Our collection and use of personal information are governed by our Privacy Policy and Cookie Policy.
By using the Website or submitting information, you acknowledge that your information may be processed as described in those policies.
Where we process personal information on behalf of a business client, the responsibilities of each party may also be set out in the applicable service agreement or data-processing terms.
We take reasonable organisational and technical measures to protect our systems and information.
However, no Website, cloud platform, electronic communication or internet transmission is completely secure.
You are responsible for:
We are not responsible for a security incident caused by your compromised credentials, insecure systems or unauthorised sharing of access.
We may suspend or terminate access to a Program, Service, account or Website feature where:
Termination does not affect:
To the maximum extent permitted by law, the Website, Programs and Services are provided on an “as available” basis.
We do not warrant that:
Nothing in these Terms excludes a warranty or consumer right that cannot legally be excluded.
To the maximum extent permitted by applicable law, Ostadji will not be liable for indirect, incidental, special, exemplary or consequential loss, including:
Ostadji will not be liable for loss arising from:
Where liability cannot legally be excluded, Ostadji’s total aggregate liability for a one-time Program or project will not exceed the Ostadji fees paid for the affected Program or project. For recurring Services, Ostadji’s total aggregate liability will not exceed the Ostadji service fees paid during the six months immediately preceding the event giving rise to the claim.
Advertising spend, taxes and third-party expenses are not counted as Ostadji service fees for this purpose.
This limitation does not apply to fraud, wilful misconduct, death or personal injury caused by negligence, or another liability that cannot legally be limited.
To the extent permitted by law, you agree to indemnify Ostadji, its owners, employees and contractors against third-party claims, losses and reasonable costs arising from:
This obligation does not apply to the extent a claim was directly caused by Ostadji’s fraud, wilful misconduct or material breach.
Neither party will be liable for delay or failure caused by events beyond reasonable control, including:
The affected party will use reasonable efforts to reduce the impact and resume performance.
Where practical, Ostadji may reschedule the affected session or Service.
Please send complaints to support@ostadji.com with:
We will aim to acknowledge and review complaints within a reasonable period.
Both parties agree to attempt good-faith resolution before commencing formal proceedings.
These Terms are governed by the federal laws of the United Arab Emirates and the applicable laws of [EMIRATE].
If a dispute cannot be resolved through good-faith discussion within 30 days, it will be submitted to the competent courts of [EMIRATE], United Arab Emirates, unless the parties agree in writing to another lawful dispute-resolution method.
Nothing in these Terms prevents a consumer from exercising any mandatory right or submitting a complaint to a competent consumer-protection authority.
We may update these Terms to reflect:
The updated version will be published with a revised “Last updated” date.
Material changes will apply prospectively unless immediate application is required by law or necessary for security.
Your continued use after the effective date of an update constitutes acceptance of the updated Terms.
Changes will not remove rights already earned under a confirmed order unless required by law or agreed with you.
Entire agreement: These Terms, together with applicable proposals, order forms and policies, form the agreement between you and Ostadji regarding the relevant use or purchase.
Severability: If part of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.
No waiver: A failure to enforce a provision immediately does not waive the right to enforce it later.
Assignment: You may not transfer your rights or obligations without our written approval. We may transfer our rights as part of a lawful sale, restructuring or transfer of the business.
Independent contractor: Ostadji acts as an independent service provider. Nothing creates an employment, partnership, franchise, fiduciary or joint-venture relationship.
Headings: Headings are included for convenience and do not limit the meaning of any provision.
Survival: Payment, confidentiality, intellectual property, liability, indemnity and dispute provisions survive termination.
Ostadji
Operated by:
[FULL LEGAL ENTITY NAME]
Trade Licence No.:
[TRADE LICENCE NUMBER]
Licensing authority:
[LICENSING AUTHORITY]
Registered address:
[FULL UAE ADDRESS]
Email:
support@ostadji.com
Telephone/WhatsApp:
[OFFICIAL NUMBER]Ostadji
Operated by:
[FULL LEGAL ENTITY NAME]
Trade Licence No.:
[TRADE LICENCE NUMBER]
Licensing authority:
[LICENSING AUTHORITY]
Registered address:
[FULL UAE ADDRESS]
Email:
support@ostadji.com
Telephone/WhatsApp:
[OFFICIAL NUMBER]
